In this warranty letter we will try to explain as simply and clearly as possible what the Kashiwa engineered flooring warranty is.
Our team of experts from around the world strive to improve the quality of our product every day, but wood is a living material that reacts to every change in temperature and humidity in the room. We use a zero-defect program at every stage of production, but over time, engineered wood can behave in unpredictable ways. For example, the top valuable layer (lamella) may crack - and this is considered normal. A gap between the boards can appear - and this is also considered normal. A guarantee on wood is something not very correct, however, our relations with the client are absolutely transparent and they should be regulated by this letter.